Projects

Connected Experiences

NASCAR HARD CARD

NASCAR HALL OF FAME, CHARLOTTE.

THE CHALLENGE

The NASCAR Hall of Fame is an interactive, entertainment-filled attraction that celebrates the personalities, intense teamwork, and the technology behind America’s biggest motor sport.

I worked with the New York office of Ralph Appelbaum associates to design the interactive exhibits, including a smart ticketing system that keeps track of the guest’s entire experience, connecting the moments before, during and after a visit.

The ticketing system became a core technology for Ralph Appelbaum, providing thousands of guests personalized experiences that live on after a museum visit.

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OUR SOLUTION

a connected journey

CONNECTING THE MOMENTS BEFORE, DURING AND AFTER A VISIT.

STAGE 1
Pre-Visit : Build Antipation

Visitors to the NASCAR Hall of Fame can purchase their Hard Cards in advance from the website. Once they arrive in the mail, guests can use the unique code printed on their ticket to register their username and password. This creates a personal web-space on the Hall of Fame website, where they can enjoy a preview of what to expect.

STAGE 2
Hard Card Fast Pass

Arriving at the NASCAR Hall of Fame, visitors that have already purchased their Hard Cards pass straight through the turn-styles. Guests without tickets can purchase their Hard Cards in person, from one of the kiosks in the lobby. 

STAGE 3
Registration & CHOOSING A Personal Guide

First time visitors can register their Hard Card at any time during their visit, using any one of 30 kiosks. Guests set up an account and choose a NASCAR celebrity as their personal guide. Then every time they engage with an exhibit, the same celebrity greets them and shows them what to do.

STAGE 4
Multiplayer Nascar Race 

Guests also use their Hard Cards to compete in the RACEWEEK experience. This multiplayer racing game awards the winners RACEWEEK points which are then saved to their card. 

STAGE 5
Registrating to Race THE SIMULATOR

The Racing Simulator is one of the most popular exhibits at the NASCAR Hall of Fame. Players climb into real NASCAR racing cars fitted with LCD screens, so they feel like they’re on a real track. The car’s controls are also wired up to the game, while speakers inside the vehicles deliver a realistic engine rumble.

STAGE 6
Racing the Simulator

NASCAR racing legend, Dale Earnhardt Jr tests out our Racing Simulator. The system can read player names from their Hard Card, so when Dale won this race his name was automatically displayed on the giant overhead scoreboard. Small personal touches such as this really help motivate players. Congratulating players on their achievements helps raise motivation and build better teams. 

STAGE 7
Pit Crew Challenge

Not all of the exhibits at the NASCAR Hall of Fame are digital. We included several physical games that challenged players hand-eye coordination, physical dexterity and ability to coordinate as a team. Sensors in the physical exhibits measure how fast players work together, then reward points to their smart ticket account.

STAGE 8
The Hall of Fame Gallery

Every year, nominees are selected by NASCAR to be enshrined within the official NASCAR Hall of Fame gallery.  Nominees include experienced drivers, track owners and individuals that have made a significant impact on the motor sport. Guests can use their Hard Cards to save the profiles of new and historic inductees, compiling their own gallery of recipients.

STAGE 9
Post visit experience

Once they are back home, visitors can access their personalized webpage by typing in a code printed on the back of their Hard Card. Their webpage displays their Race Week score and all of the the content they bookmarked earlier on their trip. Visitors that already registered their Hard Card at the Hall of Fame simply type in their user name and password.

STAGE 10
Inside the Vault

The Hall of Fame website helps NASCAR build a stronger relationship with racing fans. Known as "The Vault", the website contains items ‘bookmarked’ at the Hall of Fame, along with suggested content based on user interactions. The technology also gave our client the means to keep in touch electronically, making it easier to mail out promotions and invite visitors back for a second visit. 

THE DETAILS

I took a service design approach to this project, developing a ticketing platform that connects multiple touch-points, inside and outside the Hall of Fame. 

When guests enter the building, they each receive a credit card sized smart-ticket they can keep. Each smart ticket features an RFID chip encoded with a unique ID, a semi-transparent section that interfaces with kiosk displays, and an 8 digit code for logging into a personalized website later on.

After briefly registering their cards at a kiosk, guests can use their smart tickets to:

Select a favorite NASCAR driver as their personal guide.

Enter a multiplayer game, competing to become a champion NASCAR driver.

Save film clips, images and sport trivia to a personal NASCAR website.

When laid on top of a kiosk, light from the LCD screen appears to flood into the semi-transparent window in the ticket. This creates the impression of content being saved to the ticket itself. This simple illusion helps express the idea that a smart-ticket is a ‘container’ of personally curated information, increasing it’s perceived value.

After using a kiosk to connect their email to their smart card, guests receive an email containing a link to a personalized website. This automatically generated site provides a record of their experience, content they collected at the Hall of Fame, with some additional material geared towards their interests.

VERSION 2.0

I also designed an award winning smart-card system for the Museum of Australian Democracy. ‘TRAIL’ uses similar technology, but is specifically created to get students looking, thinking, and talking about a museum’s stories, images, and artifacts.  

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What is Smart Ticketing and
how can it work for your venue?

A smart-ticket system connects discreet experiences together, providing the platform for personalized journeys that appeal to the visitor’s interests and learning style.

To be ‘smart’ a system needs good information. Systems I have designed use a combination of sources, from interpreting guest behaviour as they interact with exhibits (such as what they choose to view, how long they dwell on a topic), through to surveys that invite guests to register their opinions.

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This data can be used to deepen a guest’s experience while they remain at the venue. For example, the system can be used to direct people towards exhibits they may have missed, challenge kids to hunt for specific objects, or suggest practical next-steps for getting involved.

This data can also improve the guest experience after they have left the building. The NASCAR Hall of Fame automatically generates a mini-website populated with customized content for every guest. The Australian Museum of Democracy uses smart ticketing to create a whole school program, so activities at the museum seamlessly connect with coursework at school.

Over time, smart ticket systems can hep museums establish sustained relationships with their visitors, using technology to pave the way for repeat visits and life-long learning.

DESIGNED WITH

Ralph Appelbaum Associates, New York.

MY ROLE

Concept design, visual design, interaction design.

CLIENT

NASCAR Hall of Fame, Charlotte.